Refund Policy

A refund can be given if your purchase is within thirty (30) days from the purchase date. However, please note that refunds will only be permitted if the plan you purchased (whether credits or subscription) has not been used to download a Media. Also, if you choose to be billed in installments, your yearly subscription plan cannot be stopped and refunded once your first renewal payment comes into effect.

Refund Due to Technical Flaws

Please note if you have downloaded a piece of Media that has technical flaws, please contact us for a refund of credits used for downloading the Media. If you are not able to download a particular piece of Media, we will refund the credits used to purchase that piece of Media, provided that Kreatifmarket determines you have been unable to download the Media successfully. If several credits are deducted from your account, due to multiple unsuccessful attempts of retrieving the file, you should email support@kreatifmakret.my for a refund of the extra credits. Downloads will not be refunded if more than seven (7) days from the download date have passed.

NOTE: All refund requests are handled MANUALLY. Our system will automatically issue you an account credit. You must EMAIL us in order to initiate a refund. All refund requests must be received within 30 days of the purchase date to be considered.